If you have not used our conversion tools before or need some guidance on supported files and file upload issues then some of the tips below may help.
All our conversion tools you will see the "Upload a file" button. Once selected you will be able to browse your local device storage and select the file you wish to convert. Depending on the conversion tool you are using you should select the a file with the correct type the tool will expect. Selecting an incorrect file type may result in an error.
Depending on the size of the file and also the type of file you are converting there will be some processing time required by our servers to perform the file conversion. If your file is large it may take some time to upload, and this depends largely on your internet upload speed. Once your file has been received it will be processed as soon as possible.
You will need to ensure you have the required software installed to open the converted file. For certain file types such as 3D Model/Mesh files and images our tool will display a realtime preview of the file prior to download. For more common types of files such as image, video and audio files your device should be able to open these file types without any additional software.
Once your file has been converted your file will be available to download for 1 hour. After this time it will be deleted from our servers and you will need to convert the file again.
Whilst we strive to ensure our tools can convert all uploaded files there will be times where certain files cannot be converted, usually due to slight variations in the format versioning of the uploaded file. When converting video or CAD files please allow time for the file to be processed.
Yes, if you are still unable to convert your file using our tools please complete our contact form giving as much information as possible and include any relevant files and we will do our best to help.